Q. How do I change my flights?
Making a change to an existing reservation, Please call us at 800-677-8875 or 312-263-1991 or email us at firstname.lastname@example.org
Q. What is my baggage allowance?
Baggage allowances vary depending on the airline you are flying with and where you are flying from and to. You can also find baggage allowance information on your eticket. Please contact us by email or phone or check with the airline directly. http://www.artuntravel.com/baggage
Q. How do I cancel my reservation?
Most airline tickets issued are non-refundable, and non-transferable. Name changes are not permitted. However, you may be able to exchange your tickets for different dates. Penalty fees apply and not all tickets are changeable. Please call us for details.( 800-677-8875)
Q. I have multiple charges on my account
This occurs when multiple Airlines or passengers are booked in a reservation. You will see a charge for each ticket processed separately. Any service fees, taxes or additional services may also show as separate charges with the description of Airline/Taxes and Fees. When added together these amounts should total the amount you were quoted.
Q. I have duplicate charges for the same trip on my account.
Verify with your bank what company the charges are coming from that have posted. Most tickets issued through Artun Travel will have the description of Artun Travel Corp or its airline or agency partners on your statement. If you are certain there are posted duplicate charges from Artun Travel, please contact us for Assistance at 312-263-1991
Q. I have been charged more than what was quoted.
Confirm with your bank whether the charges in question have posted or are pending to your account. At the time of reservation a "pending charge" is placed on your account for the full amount. The bank/credit card company then puts a "hold" on that dollar amount, until the transaction either posts or is cleared. With a successful transaction, the charge will typically post to the account within 2 - 3 business days, at that time the money will be deducted from your account, and the "hold" will be released. At times the "pending hold" can show on your account after the charge has posted. Please allow time for the "pending hold" to return to your available credit. This is dependent on your banking institutions policies. Please note: Your initial quote may not include seat charges, insurance or any additional services requested. These services are charged at the time they are selected and will increase the total cost of your trip. Posted charges may appear in multiple transactions which should total to the amount you were quoted.
Q. If the name printed on my boarding pass is different than what appears on my government ID, will I still be able to fly?
The name you provide when booking your travel is used to perform the watch list matching before a boarding pass is ever issued. You should ensure that the name provided when booking your travel matches the government ID that you will use when traveling. Due to difference in boarding pass systems, boarding passes may not always display the exact name you provided when booking your travel. Differences such as the use of a middle initial instead of a full middle name or no middle name/initial at all, hyphens or apostrophes) should not cause a problem for the passenger.
Q. When can I expect my refund?
When a reservation is cancelled the same day it was booked, funds for the Airline portion are not collected. Any pending charges you may have seen would have been a "pending hold" for verification. These funds will return to your available credit and will not reflect as a refund. This process normally takes from 3 - 7 business days, depending on your banking institutions procedures. Please note: Some Prepaid credit card companies will hold pending authorizations for up to 30 days. If the airline rules allow for cancellation the day after booking, funds for the Airline portion will be refunded within 7 - 14 business days. It will depend upon the Airline(s) and your banking institutions policies. At times the refund will post before the charge is processed or may not appear on your current statement. Please contact your bank to verify the refund was received. Any refunds requested after 24-hours of purchase are based solely upon the Airline(s) rules. If approved, the refund will generally take 1-2 billing statement cycles. In some exceptional cases refunds may take longer than originally anticipated. An email update will be sent to you advising of any delay.